This is how your complaint works:

  1. Please contact our service team. Many problems can be solved quickly and easily, even without sending in a complaint. (Tel: +49 511 / 76 900 100 or e-mail: shop@csl-computer.com)
  2. Complete the complaint form in full & send it off.
  3. Our customer service team will review your request promptly:
    1. If you ordered via DHL Standard/Express, you will receive a link to a free DHL return label immediately after placing your order, as well as an additional email.
    2. If your delivery was made by DHL 2-man handling, freight forwarding or collection, our customer service team will contact you as soon as possible to arrange an appointment.
    3. If the complaint is outside your warranty period, our customer service team will contact you promptly.
  4. Pack the return shipment securely for transportation (observe the graphics card safety device. We recommend using cable ties. Please also take a look at our video).
  5. Print out the returns label and stick it on or use the QR code in a DHL branch, parcel store, Packstation or directly at the DHL delivery company.
  6. Send the complaint. Remove older shipping labels beforehand.
    Further info >
Reklamtionsabalauf Schritt 1

Fill in & submit complaint form

Reklamtionsabalauf Schritt 2

Return label will be sent by e-mail

Reklamtionsabalauf Schritt 3

Pack the return safely for transportation

Reklamtionsabalauf Schritt 4

Submit complaint

Return form

Buyer details

If you have already received a ticket number from our customer service, please enter it here in the corresponding field. You will find your ticket number in the subject line of the e-mail in the case of previous e-mail correspondence.

Country

Delivery address

Only required for changes since the last order.

Computer login credentials

If the computer you are complaining about is locked with a user password, please indicate this:

Error description

Reason for return *

Please specify the type of defect *
(Multiple choice possible)

Error occurs *
(Multiple choice possible)

Detailed error description

Please describe the circumstances as well as possible so that we can understand the problem. The more detailed your error description is, the more likely it is that we will be able to process your complaint quickly.

0 / 5000

You can also send us a video link documenting the defect – e.g. on YouTube, Vimeo or other platforms.

After submitting this form, you will receive a confirmation and your entered data by e-mail.

FAQ

Despite careful inspection and test runs prior to delivery, errors may occur when commissioning your PC. This is often due to improper handling of the goods during transportation. However, many faults and problems can be rectified by yourself in just a few simple steps. Our FAQ can help you!

  1. Check that the monitor cable is plugged in correctly. For systems with dedicated graphics cards, please use the outputs of the graphics card, not the graphics outputs of the mainboard.
  2. Check whether the graphics card is firmly inserted in the PCIe slot of the mainboard. It may become loose during transportation. Press the graphics card back into the PCIe slot with light pressure.
  3. If you are using the graphics outputs of the mainboard, do not use any adapter cables.
  4. Check whether the RAM modules are firmly seated in the DIMM slots. They may become loose during transportation. If necessary, press them firmly back into the slot.
  1. Is an operating system installed? If you have purchased a PC system without Windows, Windows is not installed at the factory. Please install an operating system of your choice.
  2. Have you purchased an upgrade PC? Our upgrade PCs are offered without SSD / HDD. If you have not ordered an optional SSD / HDD, one will not be pre-assembled at the factory. Install your own SSD / HDD and install your operating system on it.

Please perform a troubleshooting under Windows. Please follow these instructions: Using the Windows Activation troubleshooter

Please reinstall the operating system. Please follow these instructions: Reinstall Windows

  1. Have you purchased a system with WLAN? If not, you will need an additional WLAN card or a WLAN stick.
  2. Please check that you have mounted the supplied WLAN antennas on the back of the system.
  3. Please use the instructions for troubleshooting WLAN connection problems in Windows: Fix Wi-Fi connection issues in Windows
  1. Check whether you have plugged the supplied USB/radio receiver (USB dongle) into a free USB port on your system.
  2. Check that the batteries in the mouse and keyboard are inserted and charged.
  3. Is the mouse switched on? You will find the ON/OFF switch on the underside of the mouse.
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