This is how your complaint works:

  1. Please contact our service team. Many problems can be solved quickly and easily, even without sending in a complaint. (Tel: +49 511 / 76 900 100 or e-mail: shop@csl-computer.com)
  2. Complete the complaint form in full & send it off.
  3. Our customer service will check your request and DHL will send you an email with a returns label if required.
  4. Pack the return shipment securely for transportation (observe the graphics card safety device. We recommend using cable ties. Please also take a look at our video).
  5. Print out the returns label and stick it on or use the QR code in a DHL branch, parcel store, Packstation or directly at the DHL delivery company.
  6. Send the complaint. Remove older shipping labels beforehand.
    Further info >
Reklamtionsabalauf Schritt 1

Fill in & submit complaint form

Reklamtionsabalauf Schritt 2

Return label will be sent by e-mail

Reklamtionsabalauf Schritt 3

Pack the return safely for transportation

Reklamtionsabalauf Schritt 4

Submit complaint

Return form

Buyer details

If you have already received a ticket number from our customer service, please enter it here in the corresponding field. You will find your ticket number in the subject line of the e-mail in the case of previous e-mail correspondence.

Delivery address

Only required for changes since the last order. Please also inform us of this by e-mail.

Computer login credentials

If the computer you are complaining about is locked with a user password, please indicate this:

Error description

Reason for return *

Please specify the type of defect *
(Multiple choice possible)

Error occurs *
(Multiple choice possible)

Detailed error description

Please describe the circumstances as well as possible so that we can understand the problem. The more detailed your error description is, the more likely it is that we will be able to process your complaint quickly.

0 / 5000

After submitting this form, you will receive a confirmation and your entered data by e-mail.

FAQ

Despite careful inspection and test runs prior to delivery, errors may occur when commissioning your PC. This is often due to improper handling of the goods during transportation. However, many faults and problems can be rectified by yourself in just a few simple steps. Our FAQ can help you!

  1. Check that the monitor cable is plugged in correctly. For systems with dedicated graphics cards, please use the outputs of the graphics card, not the graphics outputs of the mainboard.
  2. Check whether the graphics card is firmly inserted in the PCIe slot of the mainboard. It may become loose during transportation. Press the graphics card back into the PCIe slot with light pressure.
  3. If you are using the graphics outputs of the mainboard, do not use any adapter cables.
  4. Check whether the RAM modules are firmly seated in the DIMM slots. They may become loose during transportation. If necessary, press them firmly back into the slot.
  1. Is an operating system installed? If you have purchased a PC system without Windows, Windows is not installed at the factory. Please install an operating system of your choice.
  2. Have you purchased an upgrade PC? Our upgrade PCs are offered without SSD / HDD. If you have not ordered an optional SSD / HDD, one will not be pre-assembled at the factory. Install your own SSD / HDD and install your operating system on it.

Please perform a troubleshooting under Windows. Please follow these instructions: Using the Windows Activation troubleshooter

Please reinstall the operating system. Please follow these instructions: Reinstall Windows

  1. Have you purchased a system with WLAN? If not, you will need an additional WLAN card or a WLAN stick.
  2. Please check that you have mounted the supplied WLAN antennas on the back of the system.
  3. Please use the instructions for troubleshooting WLAN connection problems in Windows: Fix Wi-Fi connection issues in Windows
  1. Check whether you have plugged the supplied USB/radio receiver (USB dongle) into a free USB port on your system.
  2. Check that the batteries in the mouse and keyboard are inserted and charged.
  3. Is the mouse switched on? You will find the ON/OFF switch on the underside of the mouse.

Complaints procedure

  1. If you have a complaint, please contact our service team first. Phone number: +49 511 / 76 900 100 1 or email: shop@csl-computer.com). Experience has shown that the majority of problems can be successfully rectified without the need to send them in.Our competent service team will be happy to help you!
  2. If a return is necessary for the purpose of a complaint, please complete the complaint form in full and send it to us.
  3. Our customer service will check your enquiry and, if necessary, DHL will send you a free returns label for your complaint to the e-mail address you have provided.
  4. Pack your return safely for transportation. Ideally, please use the original packaging supplied by us. Remove any older shipping labels before sending. IMPORTANT NOTE Please ensure that any graphics cards are adequately secured!
  5. Print out the DHL returns label you have received and stick it on the parcel.
    OR
    Show the QR code in a branch, a parcel store, at a Packstation (possible without registration) or to the DHL delivery person and have the return label printed on site. (At a Packstation without a printer, the label will be printed by the delivery person when the parcel is collected).
  6. Send us your complaint.
  7. We will process your complaint as quickly as possible. You will receive a notification when the complaint has been processed. Please understand that we are unable to send you confirmation of receipt of your complaint.
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